Our Product Guarantee

  • You may replace or exchange your item free of charge for up to 120 days after your jewellery was shipped!
  • After 120 days, a small replacement fee of £7 per item + £6.50 Shipping/Handling is required. Exchanges for a different item are not allowed after 120 days.
  • Note: Watches have a 30 day guarantee period. After 30 days, a replacement fee of £15 + £6.50 Shipping/Handling is required.
  • A replacement item is guaranteed for a period of 120 days (30 days for watches) and is subject to replacement of the same item only.
  • If you are exchanging a ½ price item within the 120 day time period, you may select ONE item at ½ price. If the requested item is more expensive than the original item, simply pay the difference + sales tax. If the requested item is less expensive than the original item, Park lane will send you the difference + tax in the form of a gift card.
  • Cash refunds will not be given after thirty days from the date of shipment. Shipping charges are not refundable.
  • NOTE: A retired item (an item not featured in the current catalog) that is no longer in stock may be exchanged for a different item up to 1 full year from the purchase date. Proof of purchase and £7 + £6.50 shipping/handling is required.

LOST EARRING POLICY

In the event a customer loses an earring, they may replace their lost earring for half the retail price, plus tax, plus the replacement fee and shipping charges described above. The lost earring/replacement must be requested on a “Customer Replacement Form”. This form, along with the remaining earring, receipt, and payment should be sent to Park Lane’s customer service department.

PREPARE JEWELRY FOR SHIPMENT

If returning more than one item, wrap each item individually. The jewellery item(s) must be shipped in a box or a padded envelope, with your RMA confirmation.